08/04/2010 10:19 am ET Updated Dec 06, 2017

Better customer service for the whole Federal government?

Well, a big part of the whole Open Government Initiative is about customer service, and new ways to do that. has moved ahead to do a lot of that, in some ways using private sector techniques for better public service. That means better return for the taxpayer dollar.

Here's one more step... in cities including New York and San Francisco, we have 311 systems, where you can get help figuring out what's next in government to get something done, anywhere from filling in a pothole to getting the right license.

Could be the means to do that for the whole Federal system? Let's nudge a few folks...