Southwest Airlines
An aggravating luggage delay turned into the sweetest moment.
Louis Freeman started with the airline almost four decades ago.
You're listening in on the cabin crew communicating.
The airline says turning the family away had nothing to do with discrimination.
WHAT'S HAPPENING
This is getting to be too much.
“I did a little bit of snooping, and I found out how much you paid."
No airline wants to be the next United.
Blame it on poor organization.
You win this round, Southwest.