Much of the marketing that is done is based on conjecture with little application of knowledge or bonafide data. Marketers, who never really learned marketing deeply enough, base their judgments on their opinions, which are too often shaped by misconceptions.
One of the most common misconceptions is that people nowadays will not pay attention to ads or communications that have more than a minimal amount of ad copy. The reasons most commonly given to support this notion include people...
- Do not like to read,
- Have short attention spans,
- Are in the habit of reading short messages in texts,
- Are too distracted with multiple media channels,
- Have their noses buried in mobile devices.
While these reasons are often true, the conclusion that short copy sells better than long is not.
Everything is relative
Good marketers know that only members of the target audience can decide what is "too long" and what is "too short." When I saw the movie Titanic, it was over 3 hours long. I thought it was too long. Teenage girls thought it was too short and watched the movie over and over again. Leonardo DiCaprio was not on the screen enough for them. If people are really interested in something, they want more. If they are not interested, they want less. You cannot have too much of a good thing, but any amount of a bad thing is too much. One of my favorite T-shirt's of all time has a picture of Albert Einstein on it with a headline that reads,
"Sit on a hot stove for a minute and it seems like an hour. Sit next to a pretty girl for an hour, and it seems like a minute. That's relativity."
Less can be more since we are all busy or lazy
Of course, if the content creator can get the essential information into the consumer's head with less copy, that is usually a good thing because it saves the consumer's time -- a clear benefit since most of us are either busy or lazy. However, it is nearly impossible to pick out who in the target audience wants more and who wants less. What is a good marketer to do? The answer is format the information into "bite-sized" pieces using sub-headlines and graphic elements. For those that want less, they can read the headline, look at the photo, perhaps read the subheads and then skip to where they can buy it. For those that want more, the longer body text can provide that too.
Be concise, but don't confuse conciseness with text length
Yes, less can be more, but the way marketers should look at this is well-written long copy is usually a far more concise version of text that would otherwise be a lot longer. Most importantly, good marketers format it in a way to allow "busy or lazy" consumers to pick out the main benefits without reading, viewing, or listening to the entire content.
What marketing legends say about this subject
In his book Ogilvy on Advertising, David Ogilvy says,
"All my experience says that for a great many products, long copy sells more than short ... advertisements with long copy convey the impression that you have something important to say, whether people read the copy or not."
Dr. Charles Edwards, former dean of the Graduate School of Retailing at New York University is quoted as saying,
"The more facts you tell, the more you sell. An advertisement's chance for success invariably increases as the number of pertinent merchandise facts included in the advertisement increases."
In his book, Tested Advertising Methods, John Caples says,
"Advertisers who can trace the direct sales results from their ads use long copy because it pulls better than short copy... Brief, reminder-style copy consisting of a few words or a slogan does not pull inquiries as well as long copy packed with facts and reader benefits about your product or service."
There are many more quotes from many more experts, but in deference to my recent post on the "Power of Three" I will stop here.
More recent proof from the fast-paced online world of today
I know what some of you are thinking. The people I quoted above are "old guys" that are long gone. What they said is no longer relevant in our fast paced, distracted, short-attention span online world. While those "in the know" understand that the wisdom of these "old guys" is more powerful today than ever, I need to address this objection head on. The fact is that data shows that long copy typically sells better than short copy online too. Marketing Experiments did a series of tests for clients to show the effect of copy length on Website conversion rates. In all their tests, the long copy outperformed the short copy by wide margins. Need more proof? On the Conversion Rate Experts Web site, they share how they were able to boost Crazy Egg's conversion rate by 363%. Can you guess how they did it? They made the home page 20 times longer!
Why longer copy typically outsells shorter copy
Even though it is counter-intuitive, why does longer copy typically outsell shorter copy? While the list of reasons could be very long, I will limit them to seven for reasons explained in a previous post. Longer copy enables the advertiser to...
- Provide more benefits, which in turn, shows more people how the product or company can help them.
- Show the product or company is more important since it has more capabilities.
- Answer more questions and generate more sales since selling involves answering objections.
- Target the customer better so those that respond are more likely to buy.
- Give those that want more information the information they need so they will be more comfortable buying your product or doing business with your company.
- Give those that are "busy or lazy" and don't want to read a lot the ability to skim the important points without requiring them to read, listen to, or watch it all. This requires good formatting.
- Include more keyword-rich copy to boost organic search engine results.
Hopefully, this information will help you convince the skeptical throngs who still believe that shorter copy sells better. Since it is a counter-intuitive notion, you need proof to support you.