In this blog I'm going to talk about how Crowdcast extracts useful knowledge out of the "information sphere" within a company and helps you predict the future. Crowdcast was recently acquired by Spigit, the leading social innovation platform for enterprise.
When will the product ship? How's the financing going? How's recruiting going? Everyone in business wants status reports. Too often, though, the feedback companies get can be biased by a lack of perspective. Or, frankly, an employee's fear of speaking the truth to upper management.
What Crowdcast does is make collecting critical status updates (predictive modeling) into a kind of betting game, and uses the input from people's insights to analyze possible outcomes. Crowdcast taps into the power of a diverse group of people who have a common set of knowledge but different points of view on the same subject. Employees bet anonymously on answers to questions about the future of their product. It's predictive modeling as a game.
I sat down with Leslie Fine, Crowdcast's chief scientist, at the offices of Singularity University to learn more about Crowdcast, its vision, and to quench my own curiosity of how well these predictions actually work.
"What we do at Crowdcast," said Leslie, "is take the kinds of things people talk about around the water cooler but aren't in the official plan of record. It's all about delivering collective intelligence inside companies, helping companies with what we call social forecasting, taking the power of internal information -- mostly in teams but also in partners -- and aggregating them to better forecast things such as when are we actually going to ship the product and how good it's going to be and how the market may react to it."
Crowdcast came about because CEO Mat Fogarty, who founded the company five years ago, had seen the need for better predictive modeling. At the time, predictive technologies weren't particularly useful outside of stock trading -- they didn't work for the nuts-and-bolts projects within a company. "He wanted numbers and probabilities," Fine said, "and the answers weren't designed for the average person, the average person who wants to come in and say, 'I think it's going to be delayed, I think it's going to be between X and Y,' and be rewarded if he's right and move on. He was really looking to do something a little more business-centric."
Crowdcast is a leveler of opinion, Fine believes. "Inside of companies what we've discovered is there is a big role for anonymity and engagement and recognition," Fine said. "Those things sound like they wouldn't necessarily go together but if you can give people a safe and anonymous way to talk about what they really know in a fashion that is equally valued to superiors, it's that much more useful. One's opinion is heard, and it means something. It isn't just because you're a VP and your voice is louder than mine as an individual contributor."
Crowdcast "can tell you what's going to happen in the future so you can manage towards it," Fine said. "Inside a company you can actually manage the future if you have a better sense of it. Our best implementation is in places where management or middle management has been enlightened enough to say, 'Okay, my people are giving me a really good view of what the future would look like if I don't take action.'"
Crowdcast customers use a software program to express their thoughts, anonymously, by answering questions, knowing that their predictions will be judged on accuracy. "One of the things that we built into our system is also the ability for people to comment and to vote," Fine said. "Sort of Reddit-style with people's comments, all through a dashboard. That allows people to say, 'I think we're going to ship six weeks late because we have promised supplier X.' He just said that anonymously to management. Other people are voting that not only what's going to happen but why. And then management can come in and either react to that or close the loop and send out a message to the people without identifying them and say, 'Hey, we changed to supplier Y. How do you think that's going to affect the future?'"
For example, Crowdcast worked with a large airline manufacturer that had a problem delivering its innovative new aircraft in a timely manner, which proved costly and embarrassing. "We started working with some people at a very senior level in the company," Fine said, "who believed that while there were technological challenges... there were also informational challenges. Often in companies like this one there are a lot of levels of management, and not a very clear path to go talk to senior management about a challenge you see." In addition, Fine said, "As with so many companies, there can be finger-pointing, in which it's someone else's fault. So we came in and started forecasting the very small milestones that led up to those major deployments." The Crowdcast project started with a few hundred people and has proved so successful it's going companywide.
A large or a small company can use Crowdcast's methods. "It's really not about the size of the company so much as the complexity of the group," Fine said.
- What they say matters; their opinion counts with management. "It's really a very good tool not only to get information but to create a dialog to feel that he is being listened to," Fine said.
- It's an acceleration tool for change. "You're often well-trained as good managers not to go to your boss with a problem but with a solution," Fine said. "But that solution may not be immediately apparent." Often people play a sort of game of telephone when someone hears something that might be bad, the story gets diluted by the time it gets to the right person's ears, making it essentially meaningless as a measure of a problem to be fixed. Crowdcast eliminates that: it provides accurate assessments of where things are. "It's not so much a crisis as an opportunity," Fine said. "It's a speed tool as well."
- Prizes and recognition -- and action. "While this is funny money, we do strongly encourage companies to do some kind of giveaway for people just to kind of get the ball rolling and a little excitement going," Fine said. She also recommends "motivating through leaderboards so you can see what your status is when compared to everyone in the organization and in your own team. We usually create teams running a work chart. How's marketing doing versus product, how's product doing versus operations and within operations, who's performing? The prizes kind of get people in the door, the leaderboard entertains people for a little while. Management then has to close the loop and thank people for their input, saying, 'We're going to now do X, Y, Z.' That really gets people."
In my next blog, I'm going to look at an amazing company called Tongal that is revolutionizing the way anyone can create a TV commercial.
NOTE: Over the next year, I'm embarking on a BOLD mission -- to speak to top CEOs and entrepreneurs to find out their secrets to success. My last book Abundance, which hit No. 1 on Amazon, No. 2 on the New York Times and was at the top of Bill Gates' personal reading list, shows us the technologies that empower us to create a world of Abundance over the next 20 to 30 years. BOLD, my next book, will provide you with tools you can use to make your dreams come true and help you solve the world's grand challenges to create a world of Abundance. I'm going to write this book and share it with you every week through a series of blog posts. Each step of the way, I'll ask for your input and feedback. Top contributors will be credited within the book as a special "thank you," and all contributors will be recognized on the forthcoming BOLD book website. To ensure you never miss a message, sign up for my newsletter here.