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Fire Department Joins Net Neutrality Suit After Verizon Cuts Data During Wildfire
Verizon says poor customer service is to blame, not the repeal of net neutrality.
The Daily Show
'The Daily Show' Leaks Starbucks' Training Video, And It's Hilarious
The video provides lessons on how to greet black customers and how to write their names on cups.
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A Pizza Hut Customer Asked For A Joke. The Punchline Got An Employee Fired.
Now people are demanding #JusticeForPizzaGirl.
Uber Customer Service Rep Changes Woman's Name To 'Bitch' After She Complains
"Companies do not have the right to treat you this way," she told HuffPost.
Passengers Aren’t The Priority For United Airlines
CEO, Falcon + Wolf and Professor New York University School of...
The airline's tone-deaf public relations response to its most recent controversy demonstrates disregard for customers.
Bloomberg via Getty Images
What United Airlines CEO Oscar Muñoz Should Have Done
Building. Business. Relationships. Yes, the belt guy from Shar...
There's bad customer service and then there is just bad policy. This is both.
Bloomberg via Getty Images
What Will United Do Now?
Author, member of the Sales & Marketing Hall of Fame and Profe...
Dragging a paying customer off your plane ― to make way for your employees to fly ― is pretty hard for United to defend. So
Getty Images - iStock Photo
“I’m Sorry"--The Two Tragically Forgotten Words In Customer Service
President of Professionalism Matters, a corporate training/key...
Unfortunately, I was one of those frustrated passengers caught in the midst of the recent spring break travel nightmare that
New Monopolies Could Mean Higher Prices And Worse Service. Here's How To Sidestep Them.
Author, How to Be the World's Smartest Traveler (and Save Time...
The term “monopoly” gets thrown around a lot by frustrated consumers but never positively and rarely accurately. For example
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I Shouldn't Have To 'Pass' On The Phone For You To Take Me Seriously
Customer Service Racial Bias
Yes. I can speak and understand English quite well.
Do you have info to share with HuffPost reporters?
Courtesy of Ann Brenoff
I'm Still Paying For My Dead Husband's Cell Phone Because I Don't Know His Childhood Friend's Name
Make a record of your passwords, folks.
On Valentine's Day: 4 ways to bring true love into your Customer Relationships
Founder and CTO, ConvergeHub
Shampa Bagchi is the Founder & CTO of ConvergeHub, the all-in-one converged CRM software that powers business growth. Connect
Why Do Brands Hate Me?
Award-winning Creative director, Speaker & Writer
I think the most important ingredient of any experience is attitude. Test-driving a Ferrari can be an awful experience if
Retail Recovery Ain't No Spoonful of Sugar
Writer and Cultural Commentator
As Yule time decorations and lawn displays get packed up and stored away, this is a good time for a collective salute to
Gary Kelly Defies Gravity at Southwest Airlines: Meet a CEO with a stellar personal brand
Stacey Ross Cohen
President and CEO, Co-Communications; Personal branding expert...
"The CEO is in a high-profile role and sets an example," Gary told me during a recent interview. "I try to aspire to set
The Customer Still Matters: Lessons From 2016, Leadership For 2017
Michael D. Shaw
Business owner, commentator, righter
When customers experience success, more than likely operations run flawlessly. Customer loyalty takes hold.
Hey, Product Manager: Your Customers Are Furious!
Brian de Haaff
Co-founder and CEO of Aha! — the world's #1 roadmap software
Customer apathy is a troubling sign. Because even if your customers do have issues, they do not feel it is worth the effort
5 Sales Tactics To Win More Customers This Holiday Season
Entrepreneur, Creator, and Business Consultant
Have Plenty of Customer Service Available One of the worst parts of shopping during the holidays is trying to find a customer
Student, Emerson College
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