customer service

Passengers Aren’t The Priority For United Airlines

The airline's tone-deaf public relations response to its most recent controversy demonstrates disregard for customers.
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What United Airlines CEO Oscar Muñoz Should Have Done

There's bad customer service and then there is just bad policy. This is both.
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What will United do now?

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“I’m Sorry"--The Two Tragically Forgotten Words In Customer Service

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New Monopolies Could Mean Higher Prices And Worse Service. Here's How To Sidestep Them.

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I Shouldn't Have To 'Pass' On The Phone For You To Take Me Seriously

Yes. I can speak and understand English quite well.
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I'm Still Paying For My Dead Husband's Cell Phone Because I Can't Answer His Security Question

Make a record of your passwords, folks.
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Why Won't Cardone Return My Calls?

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The Reason American Consumers Don't Feel Grateful This Thanksgiving

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Donald Trump Will Be A Disaster For Customer Service. Or Not.

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